Customer Feedback
Below is just a small example of genuine feedback we have received from our customers, who gratefully allowed us to share their experience with you. Some have also agreed, with permission, to allow future customers who may have doubts, to be contacted directly, so that you can be sure that you are dealing with a professional company who cares. We take all feedback, both positive and negative, seriously. This helps us to gain a better understanding of what you, our customers, expect from Emperor Tours and your holiday in China. This is why Emperor Tours is fast becoming one of the UK's leading specialists in China and the Far East.
If still in doubt then visit Trip Advisor, where many other customers have commented on their experience with emperor Tours!
"Dear All
My husband and I have just returned from your China
Delights tour and would like you to know what a fantastic
time we had, and cannot thank you enough for such a well
organised itinerary, knowledgeable and courteous guides,
great hotels and an overall awesome experience.
You will be highly recommended to our friends as we bombard
them with all our holiday photos!
Thank you very much again.
PS Whilst in Shanghai I celebrated my birthday. My children arranged that some flowers and a cake be delivered to our hotel room which was a wonderful surprise. However, I understand from our guide, Tony, that a cake was already arranged for the restaurant where we were going to eat on that night and he called ahead to cancel it. I presume that this was done by your company and I thank you very much for such a lovely gesture - it will not be forgotten."
Anna Boatman
(Apr 2009)
China Delights
"My husband and I have just returned from our short but brilliant holiday in China and I am just writing to say thank you. Every thing was as described in our itinerary but even better. We were accompanied by delightful and well informed guides who were more than pleased to adapt our day to any request we made .
The hotels were excellent, lunches and dinners in local restaurants wonderful and everywhere we went, people most welcoming. To plan to visit so many places in such a short time seemed a logistic nightmare but all just ran like clockwork and was thoroughly enjoyable. I felt were were able to get a flavour of China and certainly plan to return to see more.
Most of all it was a pleasure to deal with such an efficient and well run company and will have no hesitation in recommending Emperor Tours to our friends."
Pam and Alan Hildrew
(Jun 2009)
China in a Week
"I just wanted to write and let you know what a wonderful time my family had on the tour in China.
It was a really fantastic trip and everything went smoothly. The tour guides and drivers were excellent and the tours were most interesting.
The trip will be remembered by us for a very long time and I would certainly recommend your company for my friends and family"
Isobel Knight (Aug 2009)
Legendary Yangtze Cruise
"Just arrived back from China yesterday and wanted to thank you for your help in arranging the tour.
It all went very smoothly and we were impressed with the arrangements you made on our behalf - thank you.
We will be happy to recommend anyone else who is going to China to use Emperor Tours."
Alan Rymer (May
2009)
Tailor-made tour
"We went on Emperor Tour's Historical Orient trip on the
5th April for two weeks, with an extension to Hong Kong and
I am writing to thank you for an excellent holiday.
Our guides were very nice and extremely knowledgeable,
especially Li Rong who travelled with us for the entire
trip, and the optional excursions they organised for us were
fantastic.
Thank you again for an excellent trip. We will certainly be
recommending you to our friends and hope to travel with you
again in the future."
Zoe and Tom (Apr
2009)
The Historical Orient
"Recently returned from this trip just wanted to say what a fantastic trip it was. Everything about the trip was just perfect the guides were all brilliant and very knowledgable. The food was superb. The places we visited were amazing. We could have stayed longer. Bonus was we were the only couple so felt like royalty. We have recommended your tour company to all our friends. Thank you"
Jenny & Alan Matthews (Sep/Oct
2008)
Legendary Yangtze Cruise
